Frequently Asked Questions
Everything you need to know about your Ringke order and products.
How do I know if a Ringke case will fit my specific phone model?
We design our cases using precise 1:1 scale molds of the actual devices. Please check the 'Compatibility' section on the product page to ensure the case matches your specific model and generation.
What is the shipping timeframe for international orders?
Standard international shipping typically takes 7 to 21 business days. Expedited options are available at checkout for faster delivery depending on your region.
Are Ringke cases compatible with wireless charging and MagSafe?
Most Ringke cases are thin enough to support standard Qi wireless charging. For MagSafe compatibility, please look for our 'Magnetic' or 'Mag' series specifically designed with integrated magnets.
What is your return policy for defective or incorrect items?
We offer a 30-day return policy for unused items in their original packaging. If you receive a defective product, please contact our support team with your order number and a photo of the issue for a replacement.
Do your screen protectors work with the ultrasonic fingerprint sensor?
Yes, our Dual Easy Film and specific tempered glass protectors are engineered to be fully compatible with ultrasonic fingerprint technology found in modern flagship devices.
How can I verify that my Ringke product is authentic?
Every genuine Ringke product comes in original branded packaging featuring our hologram seal and a unique serial number that can be verified through our official website.